Central Stations Can Do More In An Emergency!

When a remote station receives an alarm signal initiated from a fire alarm, carbon monoxide detector, or other type of life-safety, initiating-detection device, the remote station generally provides the type of alarm, the area where the signal initiated from, and the customer’s name and address to the responding authorities. However, the first responders are not given any information about the special needs of the occupants who live inside the protected premises.

Since time is the most important commodity when responding to a fire or other life-safety emergency, it is crucial to take all the necessary steps to help enhance what the alarm industry already does every day—promptly dispatch- ing the authorities to a protected premises upon receipt of mission-critical signals. Therefore, the alarm company needs to address these special needs be- fore an emergency happens. The alarm industry needs to makes changes now, by proactively developing standards and procedures that take into account the special needs of those living inside the protected premises who undeniably rely on their alarm systems for protection, such as the elderly, the sick, and/or handicapped persons. These people may, by the very nature of their impairment(s), be unable to responsively react and evacuate the premises, before they become untenable, resulting in serious personal injury and/or death. For example, if the central station has this pertinent information regarding the special needs of individuals living within the protected premises in its database, it would not only be able to dispatch the authorities, but it could further enhance its life- safety capabilities and value by telling first responders that there is a hearing- impaired occupant and a wheelchair-bound adult within the home. By not only focusing on the dispatch of first responders but giving them the information they need, the central station is able to effectively communicate with the proper authorities before they arrive on-site.

Excerpt taken from Jeffrey Zwirn’s book, The Alarm Science Manual. Visit, amazon.com or JeffreyZwirn.com for more information!